Frequently Asked Questions
Everything you need to know about your jewelry experience.
What is the return policy for Gorjana jewelry?
We offer free returns and exchanges within 30 days of purchase for all unworn items in their original packaging. Please note that personalized or engraved pieces are final sale.
How should I care for my gold-plated jewelry?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. We recommend wiping your pieces with a soft cloth after each wear and storing them in a dry place.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Is there a warranty on your products?
We stand by our quality. All Gorjana jewelry is covered by a one-year warranty against manufacturing defects from the date of purchase.
Can I get my jewelry gift-wrapped?
Every order arrives in our signature packaging. During checkout, you can also add a personalized gift message at no additional cost.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.